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Lowongan Kerja Inhouse Customer Service di VILLA-FINDER.COM Full Time Job

11 bulan yang lalu Tour & Travel Denpasar   96 views
Job Details

The role

Client's pre-stay:

  • Build a relationship through phone and email with clients and understand their needs in order to provide an excellent level of service
  • Ensure a smooth collection of all due payments
  • Liaise with villa owners/managers on guests arrival details and preferences
  • Offer a range of unique services to our guests: car rental, spa, meal requests, activities, retreats, events etc.

​During the client's stay:

  • Liaise with the villa owner/manager to ensure a smooth check-in of the guests after their long journey
  • Set up appointments to meet VIP clients in their villa
  • Resolve any complaint during the clients’ stay, together with the Concierge Manager

​Post-stay:

  • Ensure a smooth check-out of the clients
  • Collect and response to customer reviews
  • Nurture repeat clients and word of mouth

Profile

  • Great level of English. More languages is a Big Plus.
  • Excellent communication skills
  • Well organized and acute attention to detail
  • Passion for customer service and at ease on the phone
  • Professional attitude and courteous
  • Proactive and problem solver
  • Strong work ethic and team spirit
  • Computer skills (ability to quickly search for information, typing speed, etc.)
  • Knowledge of Bali as a travel destination is a Plus

Compensation

  • Salary based on salary grid
  • Start date: as soon as possible
  • Location: Seminyak, Bali
  • Full time, 5 days / week (shifts on weekends)
Deskripsi Perusahaan
We are a team of 35 from 8 different countries with offices in Singapore and Bali. Our mission is to guarantee the best customer experience when booking & staying in a villa, leading the way for a full-service, flexible and productive villa distribution solution for property owners.
Lokasi :
Jl. Beji Ayu No 8 Seminyak, Bali, Indonesia