Lowongan Kerja Inhouse Customer Service di VILLA-FINDER.COM Full Time Job

The role

Client's pre-stay:

• Build a relationship through phone and email with clients and understand their needs in order to provide an excellent level of service
• Ensure a smooth collection of all due payments
• Liaise with villa owners/managers on guests arrival details and preferences
• Offer a range of unique services to our guests: car rental, spa, meal requests, activities, retreats, events etc.

​During the client's stay:

• Liaise with the villa owner/manager to ensure a smooth check-in of the guests after their long journey
• Set up appointments to meet VIP clients in their villa
• Resolve any complaint during the clients’ stay, together with the Concierge Manager

​Post-stay:

• Ensure a smooth check-out of the clients
• Collect and response to customer reviews
• Nurture repeat clients and word of mouth

​Profile

• Great level of English. More languages is a Big Plus.
• Excellent communication skills
• Well organized and acute attention to detail
• Passion for customer service and at ease on the phone
• Professional attitude and courteous
• Proactive and problem solver
• Strong work ethic and team spirit
• Computer skills (ability to quickly search for information, typing speed, etc.)
• Knowledge of Bali as a travel destination is a Plus

​Compensation

• Salary based on salary grid
• Start date: as soon as possible
• Location: Seminyak, Bali
• Full time, 5 days / week (shifts on weekends)

We are a team of 35 from 8 different countries with offices in Singapore and Bali. Our mission is to guarantee the best customer experience when booking & staying in a villa, leading the way for a full-service, flexible and productive villa distribution solution for property owners.
Lokasi :
Jl. Beji Ayu No 8 Seminyak, Bali, Indonesia