Lowongan Kerja Inhouse Customer Service di VILLA-FINDER.COM Full Time Job
1 tahun yang lalu - Tour & Travel - Denpasar - 133 viewsJob Details
The role
Client's pre-stay:
- Build a relationship through phone and email with clients and understand their needs in order to provide an excellent level of service
- Ensure a smooth collection of all due payments
- Liaise with villa owners/managers on guests arrival details and preferences
- Offer a range of unique services to our guests: car rental, spa, meal requests, activities, retreats, events etc.
During the client's stay:
- Liaise with the villa owner/manager to ensure a smooth check-in of the guests after their long journey
- Set up appointments to meet VIP clients in their villa
- Resolve any complaint during the clients’ stay, together with the Concierge Manager
Post-stay:
- Ensure a smooth check-out of the clients
- Collect and response to customer reviews
- Nurture repeat clients and word of mouth
Profile
- Great level of English. More languages is a Big Plus.
- Excellent communication skills
- Well organized and acute attention to detail
- Passion for customer service and at ease on the phone
- Professional attitude and courteous
- Proactive and problem solver
- Strong work ethic and team spirit
- Computer skills (ability to quickly search for information, typing speed, etc.)
- Knowledge of Bali as a travel destination is a Plus
Compensation
- Salary based on salary grid
- Start date: as soon as possible
- Location: Seminyak, Bali
- Full time, 5 days / week (shifts on weekends)
Deskripsi Perusahaan
We are a team of 35 from 8 different countries with offices in Singapore and Bali. Our mission is to guarantee the best customer experience when booking & staying in a villa, leading the way for a full-service, flexible and productive villa distribution solution for property owners.
Lokasi :
Jl. Beji Ayu No 8 Seminyak, Bali, Indonesia
Lokasi :
Jl. Beji Ayu No 8 Seminyak, Bali, Indonesia