CS department is the biggest contribution to company success, requires the best person to lead this position. The person has to work effectively with his team, do whatever it takes to deliver the best CX and win the market.
- The best customer service team in the industry whom culture-fit and serving clients with ECRE values.
- Increased customer satisfaction, loyalty, and retention.
- Leading, training, developing and motivating a team of agents to ensure they’re giving the best customer service possible.
- Mastering company products, programs and policies inside out and be able to communicate it.
- Serve as the primary liaison between the global customer service team and the local customer service operations team to ensure the adaptation of best practice on developing agents as well as on serving clients.
- Propose and implement new approaches to deliver the best CX.
1. Candidate must be advanced in English.
2. Minimum Diploma in any field (IT field is a plus).
3. Have a set of skills customer oriented, good communication skill, confidence, friendly, good in negotiation.
4. Having knowledge in domain, hosting, blog, and website will be valued.
5. Superb leadership and management skill to lead the always increasing numbers of agents.
Jl. Palagan Tentara Pelajar No.81, Jongkang, Sariharjo, Kec. Ngaglik, Kabupaten Sleman, Daerah Istimewa Yogyakarta 55581